About Me
Specializing in payment disputes, I bring a deep understanding of the challenges organizations face and offer practical solutions rooted in expertise and insight. I've dedicated my career to safeguarding businesses' revenue and empowering them to thrive in the digital landscape.
Throughout my career, I've collaborated with industry giants like Square, Google, Fiserv, bwin, and startups like Signifyd and Earnin, navigating the complexities of chargeback management and crafting strategies to protect revenue streams. Some highlights include:
🌟 Square: Led a transformative overhaul of acquiring and issuing dispute resolution strategies, resulting in a 90% win rate for cardholders and annual recoveries of $1.5MM from fraud and consumer disputes. Enhanced operational processes led to a 55% efficiency gain and capacity to handle an 82% increase in volume.
🌟 Signifyd: Spearheaded initiatives to combat first-party fraud, resulting in a new product generating $2MM annually and improving margins by 4%. Drove productivity enhancements through tool upgrades and workflow automation, boosting efficiency by 200%.
🌟 Earnin: Achieved a 70% reduction in dispute case handling time and enhanced operational scalability through strategic workflow optimizations.
🌟 Fiserv: Managed a team that successfully recouped over $500K in annual losses and identified fraudulent transactions exceeding $5MM.
I specialize in crafting dispute resolution strategies, building global teams, automating workflows, spearheading the development of 0-1 products, and providing comprehensive courses and guidance to empower businesses in controlling their financial well-being.
Through these newsletters, I aim to share my insights and expertise with a wider audience, offering actionable advice to help protect revenue streams. Join me in exploring the latest trends, best practices, and innovative solutions in the world of payment disputes.
If you're seeking expert guidance on managing payment disputes, mitigating chargeback risks, and securing your revenue, you're in the right place. Click below to get started, and feel free to reach out with any questions or topics you'd like me to cover.
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